Cleaning the Print Head

To ensure consistent print quality, the print head should be cleaned regularly. Dirt and residue from labels or thermal transfer ribbon can cause faded printouts, missing dots or vertical white lines. NOVEXX recommends cleaning the print head after every ribbon roll or label roll, depending on the printing method.

Cleaning the Print Head

1. Switch off the printer

Switch off the printer and open the front cover.

2. Open the print head

Open the print head pressure lever until the print head flips up.

3. Remove labels and ribbon

Remove the label material and the thermal transfer ribbon from the printer.

4. Clean the print head

Using a cleaning pen, gently wipe the thermal strip several times with light pressure until it is clean.

5. Allow the print head to dry

Allow the print head to dry for several minutes before continuing.

(No image required.)

6. Reinstall ribbon and labels

Reinstall the ribbon and label material, then close the print head.

(No image required.)

7. Print a test label

Print a test label and check the print quality.

Note

Do not touch the thermal strip with your fingers.
Only use approved cleaning materials.
Clean the print head regularly to maintain optimum print quality.

Need Assistance?

If the print quality does not improve after cleaning, the print head or another printer component may require service.

→ Contact JR Drucksysteme Technical Support

Cleaning the Print Head